Support Information
If you are having problems with the Windows Update Web site, online support is available to help you. Just select one of the options listed below.
When you select some of these support options, you may be asked to create a Microsoft "Online Profile." Your Online Profile will serve as your ticket to receive Internet-based support from Microsoft.
Support for Software Updates: View support information for the software updates offered on Windows Update.
Support for Device Drivers: View support information for device drivers offered on Windows Update.
Support for Windows 98: Find out about support options for the Windows 98 operating system.
Frequently Asked Questions: If you have a question about Windows Update, you may want to first check our list of answers.
Known Issues: You may also want to review the list of known issues that currently exist on the Windows Update site.
Write Us: Our quick survey form provides a place for your comments and suggestions.
Submit your questions or issues concerning the Windows Update site. Online Profile required.
| ABOUT WINDOWS UPDATE |
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This icon appears at the top of all pages on this site. Click the icon to learn how to best use the Windows Update site.
No-charge includes: help with website navigation, site content quality or error messages, and basic download assistance. All other assistance, including installation and setup issues, is available via our Personal and Professional support offerings at http://support.microsoft.com/directory/. For MSN products, visit http://help.msn.com/. In some cases a support fee may apply, please check the sites for details.
For support information outside the U.S. and Canada, contact your local subsidiary. For the most recent listing, please see the Support Online Web site and select the option for Worldwide Support. If there is no Microsoft subsidiary office in your country, please contact the establishment from which you obtained your Microsoft product.
Microsoft's support services are subject to Microsoft's then-current prices, terms, and conditions, which are subject to change without notice.
Some updates can be uninstalled using the Product Updates page on the Windows Update site:
- Go to the Product Updates page.
- Be sure to click Yes if a message prompt appears.
- When the Product Updates page appears, click Show Installed Updates at the top of the page.
- If an update can be uninstalled, an Uninstall button appears to the right of the update's description.
- Click Uninstall next to the description of the update you want to uninstall.
Updates that cannot be uninstalled from Product Updates may be uninstallable through other methods. See the Read this first page for each update for additional uninstall information.
No-charge install/uninstall support is available via email on . For issues beyond the installation/un-installation of drivers, a full listing of support options may be found at http://support.microsoft.com/directory. In some cases a support fee may apply, please check the site for details.
For support information outside the U.S. and Canada, contact your local subsidiary. For the most recent listing, please see the Support Online Web site and select the option for Worldwide Support. If there is no Microsoft subsidiary office in your country, please contact the establishment from which you obtained your Microsoft product.
Microsoft's support services are subject to Microsoft's then-current prices, terms, and conditions, which are subject to change without notice.
Use Update Wizard Uninstall to remove driver updates from your computer:
- Click Start, point to Programs, point to Accessories, point to System Tools, and then click System Information.
- In System Information, click the Tools menu, and then click Update Wizard Uninstall.
| WINDOWS 98 SUPPORT |
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Click here for online technical support for Windows 98. Online Profile required.
If you would rather not use our online support, choose the option below that best applies to you:
- If you live in the U.S. or Canada and purchased your copy of Windows 98 separately from your computer, call (425) 635-7222 for support.
- If you live outside the U.S. and Canada and purchased your copy of Windows 98 separately from your computer, click here to contact your local Microsoft subsidiary.
- If Windows 98 was preinstalled or distributed with your personal computer, the personal computer manufacturer is responsible for providing your product support. Please contact the manufacturer or source of your Microsoft product for support information.
Windows Update is the online extension of Windows, designed to help you keep your computer up-to-date. Windows Update has a central catalog called Product Updates that includes new product enhancements such as system files, device drivers, service packs, and new Windows features. These enhancements are recommended to you based on what is needed for your specific computer.
The Product Updates page is a catalog of fixes, updates, and enhancements to Windows and many programs that work with Windows. You can browse through the catalog, select as many components as you would like, and download and install them straight from the Web to your computer.
This message is displayed when your security setting in Internet Explorer is set to High. For the Windows Update site to work properly, you must change the browser's security settings for the Internet zone to Medium or lower. To do so, click the Tools menu, then click Internet Options. Select the Security tab and then click on Internet.
ActiveX Controls are reusable software components that incorporate ActiveX technology. These components can be used to add specialized functionality, such as animation or pop-up menus, to Web pages, desktop applications, and software development tools. Windows Update uses ActiveX controls to check what software is installed on your computer in order to provide you with a correct list of updates and other software you may want to download.
The Web pages on the Windows Update site were designed to be viewed at 800 by 600 or higher screen resolution. To set this resolution, click the Start button, point to Settings, and then click Control Panel. Then double-click the Display icon, and click the Settings tab.
No. Each time you go the Product Updates catalog, Windows Update uses a control to check for updates specific to your computer. This check is done locally on your computer to ensure the privacy and security of your data, and does not send any information to Microsoft.
You can send feedback about this site to the Windows Update team by clicking Write Us, then Windows Update on the black toolbar at the top of each page.
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