Checkpoint: | Contract, deployment SOW and Support Plan finalized (inclusive of partner and services)
Definitions SOW - A legal document stating: The initial problem; The milestones; The deliverables; The estimated length of engagement; The estimated labor; The estimated additional cost (e.g. Travel &amp; Entertainment).o:p> Support Plan - A document that provides an understanding of how something will be supported in any/all of these terms: duration of the support period; number of phone-in incidents; online submissions; toll-free access; access time (e.g. 24 hours a day, 7 days a week); response time, etc.