Stage View |
Demand Generation
Prospect
Qualify
Develop
Solution
Proof
Close
Deploy
Support
Transition supp...
Review support ...
Implement suppo...
Monitor support...
Confirm verifia...
Key Step:
| Confirm verifiable outcome and update Siebel
Rationale:
| The sales cycle can only exit the Support stage once the verifiable outcome and checkpoints for the Support stage have been achieved. Upon completion of the verifiable outcome, the opportunity owner is responsible for updating the sales cycle stage in Siebel, attaching any key opportunity documents (e.g., sponsor letter, evaluation plan, and proposal), and updating the opportunity assessment (if applicable). Updating this key information in Siebel improves team communication and increases the reliability of pipeline forecasts.
| Guidance:
Step 1: Confirm Verifiable Outcomes This task ensures you have successfully completed the MSSP Checkpoints and Verifiable Outcome for the Support stage. Confirm Checkpoints: · Support plan reviewed with customer · Feedback loop established with partner · Customer deployment conditions of satisfaction reviewed Confirm Verifiable Outcome: · Supportability review completed Step 2: Update Sales Stage in Siebel Use the link below for detailed instructions on how to Update the Sales Stage in Siebel. Update Sales Cycle Stage
Samples & Templates:
Documents for this Key Step include: |
Links: