Stage View |
Demand Generation
Prospect
Qualify
Develop
Solution
Proof
Close
Deploy
Support
Execute evaluat...
Define initia...
Define initia...
Build value p...
Develop SOW f...
Conduct initi...
Meet with cus...
Confirm verifia...
Key Step:
| Conduct initial services risk assessment
Rationale:
| The Services Initial Risk Assessment helps the v-team identify and categorize project-level risks and develop mitigation plans to manage these risks. Proper risk assessment improves Microsofts ability to deliver successful projects by managing risk exposure and improves the chances that a project will meet customer expectations.
| Guidance:
The services engagement manager on the opportunity team owns the risk assessment process and drives its overall execution. They are responsible for completing the risk assessment tool and scheduling the risk assessment review with the SQA manager. Use the following link for Service Quality Assurance Guidelines for Risk Assessment and Proposal/SOW Review Process. SQA Guidelines for Risk Assessment The Services Initial Risk Assessment process has multiple entry points. While a Services Risk Assessment must be performed prior to an execution of an SOW with a customer, it is possible to enter this process at any one of the following stages depending upon circumstances: · Qualify It can be beneficial to begin the Risk Assessment process at the Qualify stage, the client requests non-standard contractual terms or other identifiable risk factors. · Solution A Risk Assessment should be performed on the initial proposal to ensure that it includes provisions to address specific project risks. · Proof If a risk assessment has yet to be completed by the proof stage, it must be performed before SOW Review and obtaining services signature authority approval. Tips to remember when conducting an Initial Services Risk Assessment: The ultimate goal is to determine whether we are proposing a solution that balances meeting customer needs while minimizing the risks to Microsoft It is important to keep in mind that the Services Risk Assessment process is a living process that is meant to carry over to the delivery phase and be used throughout the project life cycle to project conclusion.
Samples & Templates:
Documents for this Key Step include: |
Links:
SQA Guidelines for Risk Assessment - Provides Service Quality Assurance Guidelines for Risk Assessment and Proposal/SOW Review Process.