Checkpoint: | Support plan reviewed with customer
Definitions Support Expertise - The roles determined by the subsidiary that serve to manage the planning and execution of solution support.o:p> Support Plan - A document that provides an understanding of how something will be supported in any/all of these terms: duration of the support period; number of phone-in incidents; online submissions; toll-free access; access time (e.g. 24 hours a day, 7 days a week); response time, etc.