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| Perform Quality Assurance Auditor
|  | Participating Roles Responsible: Auditor Accountable: Auditor Consult: Any Informed: All
### Overview Quality assurance is distinct from quality control (test). Its purpose is to provide visibility into processes and their resulting work products. The tendency for some organizations is to have this function serve as "process police." In accordance to the Team of Peers mindset, this function should be more of a "process coach," with the initial assumption that everyone wants to do the right thing. Of course, if individuals are not following the established processes, either by choice or ignorance, this function brings it to light. It could be that a person has a legitimate complaint and a process improvement is needed. Other times, it may be a matter of requesting some corrective action. # Entry Criteria When: Ongoing throughout life cycle # Activities
1 | Audit | Perform a directed evaluation of a process or plan and its output.
2 | Identify Inconsistencies | Review weekly automated reports for inconsistencies and unplanned work.
3 | Analyze Review Minutes | Analyze review minutes for trends and improvement ideas.
4 | Review Design and Code Guidelines | Review the current guidelines. Look for adherence issues and improvement suggestions from review minutes analysis and audits. Log corrective actions, as necessary. Update guidelines, as appropriate.
5 | Track Corrective Actions to Closure | Track corrective actions to an appropriate resolution and closure.
# Exit Criteria
| Quality assurance is performed on a continuous basis.
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