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Project Portal
| See Also Improvement Suggestion Template |
| Analyze Issue ( 2 : PMC : 2 : 2.1 ) Project Manager
Activity: Analyze Issue
Project Manager
Business Analyst
|  |  |  | Operational Management |  |
|  | Participating Roles Responsible: Project Manager Business Analyst Accountable: Project Manager
### Overview Examine new issues and determine appropriate corrective action, then assign to team members for resolution. # Entry Criteria Issue Log List of new issues for analysis. Issue New issue blocking the flow of project work items that was identified at a daily development and test meeting. # Sub-Activities
1 | Identify Symptoms, Workarounds, and Root Cause | Identify the symptoms of the issue and suggest a work around. Think about the systemic root cause of the issue. Consider a suitable process improvement suggestion to eliminate the root cause. It is always better to eliminate problems at their root cause. However, this is not always possible because of the impact the process change may have or the cost of implementing the process change. At certain stages in projects and iterations, root cause fixes are inappropriate and short term symptomatic workarounds are preferable. If a workaround is preferred, then log the root cause and the improvement suggestion for future consideration at operations review.
2 | Create Action Plan | Create a plan of actionable task work items to address the symptoms or root cause depending on information in the analysis from the previous step.
3 | Assign Tasks | Assign tasks to appropriate team members.
# Exit Criteria
| Suggested process change to eliminate the root cause of an issue.
| Suggested corrective action plan as a list of actionable task work items to overcome the flow blocking issue.
| An analysis of the symptoms, root cause, suggested workarounds, and root cause elimination process improvement suggestions for the issue.
© 2005 Microsoft Corporation. All rights reserved. MSF for CMMI Process Improvement: 1.00.0000.00 |