Microsoft CRM 1.2 with Arabic support
- Arabic Localization -

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Index

a- What is Arabic localization of Microsoft CRM 1.2?
b- Installation Requirements:
c- Installation procedures (Server)
1	Installing Forms
2	Importing the Arabic data
a- Importing Arabic text to CRM
b- Publishing Arabic data
c- Re-start IIS
d- Installation procedures (Sales for Outlook)
e- Uninstall Arabic CRM
Q & A

a- What is Arabic localization of Microsoft CRM 1.2?
Arabic CRM is an Add-on for Microsoft CRM 1.2. 
The Arabic localized version of CRM is not a stand alone version so Arabic users must install CRM 1.2 English version and then install this Arabic language pack.
Uninstall the Arabic localization from CRM is not supported. To return back to the English version of CRM 1.2, the users should remove the installed version which contains the Arabic file, and then re-install the English version again.

b- Installation Requirements:
For installing MS CRM 1.2 you will need to refer for installation requirements for English version of MS CRM

The following steps are needed to add Arabic support in your system, so Arabic files can be displayed correctly in your system
1- Please prepare a new fresh installation of MS CRM 1.2
2- Make sure that Arabic support is already installed on your system. 
For more information about adding Arabic support in Windows, please refer to the following KB articles:
How to enable Arabic language support in Windows XP
How to set the Language for System default and User local

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c- Installation procedures (Server)
1	Installing Forms
a-	Close all CRM applications before start installing Arabic MS CRM (Workflow manager, Deployment Manager etc...)
b-	Run Setup.exe
c-	Choose the Installation path (leave unchanged if CRM is installed in the default location C:\Program Files\Microsoft CRM)
d-	Choose complete Setup (We recommend do not changing this option)

2	Importing the Arabic data
After setup is completed, users should complete the installation procedure with the following 3 steps:
a- Importing Arabic text to CRM
	a- Run Deployment manager
	b- From Menu, choose Actions --> Import Customization
c- Browse to locate the file arabic.xml from the following location:
[Installation Path for CRM]\arabic\arabic.xml 
(e.g. C:\Program Files\Microsoft CRM\arabic\arabic.xml)
	d- Click Finish

b- Publishing Arabic data
a- Run Deployment manager
	b- Select Actions --> Publish Customization
	c- Select the server name that you want to publish to.
d- Click تحديد الكل (Select All)
	e- Click إنهاء (Finish)

c- Re-start IIS
	a- From Start menu, go to Run box and type IISReset then press enter

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d- Installation procedures (Sales for Outlook)
1-	Install the English version of Microsoft CRM – Sales for Outlook
2-	Close Outlook and any CRM if is running in your system, before start installing the Arabic localization for Sales for Outlook
3-	Insert the Arabic localization CD in your CD-Rom drive
4-	From the CD, launch Setup to start the installation

Microsoft CRM – Sales for Outlook, will create English Shortcuts in your Outlook application. 
Installing the Arabic localization, will add Arabic version of the shortcuts to your Outlook 

Replacing English shortcuts for CRM in Outlook, with the Arabic localized shortcuts, is not supported. However, users can use the following workaround to have only localized shortcuts in Outlook:
1-	Install the English version of Microsoft CRM – Sales for Outlook (as described above)
2-	After installation is completed, DO NOT open Outlook, and insert the localization CD.
3-	From the CD, launch Setup to start the installation
4-	Open Outlook and start working with CRM.

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e- Uninstall Arabic CRM

Arabic CRM can't be un-installed. Users have to uninstall CRM completely
To uninstall Microsoft CRM 1.2, we recommend using Add\Remove Programs in Control Panel, to uninstall CRM completely from your system.

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Q & A

Q- Arabic characters are not displayed correctly
A- Ensure that Arabic support in already installed on your system and on the server. 
     For more information about adding Arabic support in Windows, please refer to the following KB articles:
How to enable Arabic language support in Windows XP
		How to set the Language for System default and User local

Q- No Hindi Numbers can be displayed in CRM
A- This may require addition settings in your windows, please follow the following steps to display Hindi numbers
	1- From Control Panel --> Select 'Regional and Language Option' Icon
	2- Press Customize button--> and select Numbers tab 
	3- Select National for Digit Substitution

Q- publishing with MS CRM Deployment Manager, cause to display English text in the Arabic CRM
A- This error means that you missed one or more steps in installing Arabic CRM file, please make sure from the following steps:
	1- Ensure that you successfully installed Arabic MS CRM 1.2
	2- Follow the Required Action steps described in the "Installation procedures" section.

Q- MS CRM 1.2 installed correctly, but it refuses to start
A- Please ensure that you don't have installed any POP-Up blocker application on you system, or close it before running MS CRM 1.2
If Service Pack 2 for Windows XP is already installed, so you need to do the following settings to allow CRM to open and work properly:
1-	Open Internet Explorer
2-	From the main menu, click on Tools
3-	Go to 'Pop-up Blocker', then select 'Pop-up Blocker settings'
4-	Locate  'Address of Web site be allow' text box, and add CRM web address 
(e.g. http:\Arabic CRM)
5-	Press on 'Add' button, then press on Close button

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